Privacy Policy
Last updated: September 19, 2026
KidzHaat (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit kidzhaat.com or place an order with us, how we use it, and the choices you have. By using our website, you agree to the practices described below.
Information We Collect
Information you give us
- Your name, phone number, delivery address and email address when you place an order
- Account details, such as your username and password, if you create an account
- Messages, questions or feedback you send us by email, phone or social media
- Details of the products you order
Information collected automatically
When you browse our website, we may automatically collect basic technical information such as your IP address, browser and device type, the pages you visit, the time you spend on them and the website that referred you. This is collected through cookies and similar technologies.
How We Use Your Information
- To process, confirm and deliver your orders
- To contact you about your order, delivery or any issue with it
- To handle returns, exchanges and refunds
- To respond to your questions and provide customer support
- To improve our website, products and services
- To detect and prevent fraud or misuse of our website
- To send you offers and updates — only if you have agreed to receive them, and you can opt out at any time
How We Share Your Information
We never sell or rent your personal information. We only share it when necessary to serve you:
- Courier and delivery partners — your name, phone number and address, so they can deliver your order.
- Service providers — trusted companies that help us run our website and business (such as hosting and analytics providers), who are required to keep your information safe.
- Legal authorities — when required by the laws of Bangladesh or to protect our rights and the safety of our customers.
Cookies
Cookies are small files stored on your device. We use them to keep items in your cart, remember your preferences, keep you signed in and understand how visitors use our website. You can disable cookies in your browser settings, but some features — such as the shopping cart and checkout — may not work properly without them.
How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from loss, misuse and unauthorised access, including a secure (SSL) connection on our website. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
How Long We Keep Your Information
We keep your personal information only for as long as needed to fulfil your orders, provide support, meet our legal and accounting obligations and resolve any disputes.
Your Rights
You may contact us at any time to:
- Ask what personal information we hold about you
- Correct information that is inaccurate or incomplete
- Request deletion of your information, subject to any legal obligations we must follow
- Stop receiving promotional messages from us
Children’s Privacy
Although we sell products for children, our website is intended for parents, guardians and other adults. We do not knowingly collect personal information directly from children under the age of 13. If you believe a child has shared personal information with us, please contact us and we will delete it promptly.
Third-Party Links
Our website may contain links to other websites, such as our social media pages. We are not responsible for the privacy practices of those websites, so we encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please email us at kidzhaatbd@gmail.com or call 01352372056.