Shipping & Delivery Policy

Last updated: September 19, 2026

At KidzHaat, we want every order to reach your doorstep safely and on time. This policy explains how we process, ship and deliver orders across Bangladesh.

Delivery Charges & Timeframes

The delivery charge is shown clearly at checkout before you place your order. For unusually large or heavy orders, an additional charge may apply — we will always let you know before your order is dispatched.

Order Processing

• Orders are usually processed and handed over to our courier partner within 24 hours of confirmation.
• Our team may call or message you on the phone number you provide to confirm your order and delivery address.
• Orders that cannot be confirmed (for example, an unreachable phone number or an incomplete address) may be delayed or cancelled.
• Orders placed on Fridays or public holidays are processed on the next working day.

Delivery Coverage

We deliver to all areas of Bangladesh through trusted courier partners. Deliveries to remote areas may take slightly longer than the estimated timeframe.

Cash on Delivery

All orders are Cash on Delivery. You pay the full amount — product price plus delivery charge — in cash to the delivery person when your parcel arrives. Keeping the exact amount ready helps make delivery quick and easy.

Receiving Your Order

• Please provide your full and correct delivery address along with an active phone number.
• Our courier partner will call you before delivery, so please keep your phone reachable.
• If the courier cannot reach you after several attempts, the parcel may be returned to us.
• Please check your parcel when it arrives. If the package looks damaged or the item is not what you ordered, contact us within 48 hours of delivery with photos or a video.

Delivery Delays

We always do our best to deliver within the estimated time. However, delays can occasionally happen because of courier issues, public holidays, strikes, severe weather or other situations beyond our control. If your order is delayed, we will keep you informed.

Refused or Undelivered Orders

If an order is refused at the time of delivery without a valid reason (such as a damaged or wrong item), we may ask for the delivery charge in advance before accepting future orders from the same customer.

Need Help With a Delivery?

Contact us at kidzhaatbd@gmail.com or call 01352372056, and we’ll be happy to help.