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Refund & Return Policy

Last updated: September 19, 2026

We want you and your little one to love every purchase from KidzHaat. If something isn’t right, we’re here to make it right. Please read our policy below to understand how returns, exchanges and refunds work.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us within 48 hours of delivery with clear photos or an unboxing video. We will replace the item or issue a full refund — including the delivery charge — at no extra cost to you.

7-Day Return & Exchange

Changed your mind or need a different size? You can request a return or exchange within 7 days of receiving your order, as long as:

  • The item is unused, unwashed and in the same condition you received it (trying clothes on for size is fine).
  • All original tags, labels and packaging are intact.
  • All parts, accessories, manuals and any free gifts are included.
  • You can share your order number or the phone number used for the order.

Items That Cannot Be Returned

  • Items that have been used, washed, damaged or altered after delivery
  • Hygiene-related items such as water bottles, sippers and feeding items once opened or unsealed
  • Items returned without their original tags or packaging
  • Items marked as “Non-returnable” or “Final Sale” on the product page
  • Return requests made more than 7 days after delivery

How to Request a Return or Exchange

  1. Contact us within 7 days of delivery by email at kidzhaatbd@gmail.com or by phone at 01352372056. Share your order number and the reason for the return.
  2. Our team will review your request and confirm whether it is eligible.
  3. Send the item back or hand it over for pickup, following the instructions we provide.
  4. Once we receive and inspect the item, we will process your exchange or refund.

Return Delivery Costs

  • Our mistake (damaged, defective or wrong item): KidzHaat covers all delivery costs.
  • Change of mind or size exchange: the customer pays the return delivery charge, plus the delivery charge for any replacement item.

Refunds

After we receive and inspect your returned item, we will let you know whether your refund has been approved. Approved refunds are processed within 5–7 working days via bKash, Nagad or bank transfer, as you prefer. The original delivery charge is non-refundable unless the return is due to our error.

Order Cancellation

You can cancel your order free of charge at any time before it is handed over to the courier — just contact us as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you may still request a return under this policy after delivery.

Need Help?

Our team is always happy to help. Email us at kidzhaatbd@gmail.com or call 01352372056.